Privacy Policy

Privacy Policy for RefillGenie


At RefillGenie, accessible from one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by RefillGenie and how we use it. This policy is effective as of April 25, 2022.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at:


344 Grove St Unit 876 Jersey City, NJ 07302
Phone: (929)-274-3052


To read more about HIPAA Privacy Protections, visit the US Department of Health and Human Services website at or contact them directly at:

200 Independence Ave SW

Washington, DC 20201

Toll Free Call Center: 1-877-696-6775



This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in RefillGenie. This policy is not applicable to any information collected offline or via channels other than this website. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Except as outlined below, we will not use or disclose your protected health information for any purpose other than treatment, payment or health care operations unless you have signed a form authorizing such use or disclosure. You have the right to revoke such authorization in writing, with such revocation being effective once we actually receive the writing; however, such revocation shall not be effective to the extent that we have taken any action in reliance on the authorization, or if the authorization was obtained as a condition of obtaining insurance coverage, other law provides the insurer with the right to contest a claim under the policy or the policy itself.

Information we collect

Demographics: The personal information that you are asked to provide may include your name, email address, phone number, mailing address, past medical history, medication list, allergy list and in certain cases, a recent blood pressure reading and/or lab results. If you contact us directly, we may receive additional information about you including the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Cookies: Like any other website, RefillGenie uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Log Files: RefillGenie follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Marketing and remarketing technology: We may use Google and Facebook, and other marketing and remarketing providers to advertise online and offline. We may place cookies, tags, pixels, SDKs and other tracking technology on your computer or other devices, or otherwise collect and provide your information to assist Google, Facebook, other third parties, visits, to market to you via and to measure the effectiveness of marketing and remarketing; and we may also allow other third parties, including Google, to do so as well.

How We Protect Your Information

RefillGenie employs reasonable physical, electronic, and managerial security methods to help protect against unauthorized access to personal information, such as encryption of web form entry, medical records, and text communications. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us.


We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for limited marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Disclosure of Personal Information

We do not share or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. We may share your Personal Information in the following instances:

Our Doctors and Nurses: If you choose to use our services we will share Personal Information with our affiliated doctors and/or nurses, in order for them to provide care or coordinate your treatment.

Independent Laboratory and Pharmacies: We may also share your information with your designated pharmacy or laboratory. We will share your information as needed so you can receive these services. Your information will be treated in accordance with those third parties’ privacy policies and we are not responsible for their practices.

Third-Party Service Providers: We may share Personal Information with certain service providers. These include hosting and server services, data, and cybersecurity services, billing and payment processing services, data optimization and marketing services, content providers, and our legal and financial advisors. Such service providers may have access to Personal Information according to their particular roles and purposes. All third-party service providers sign a Business Associate Agreement to ensure your information is protected.

Patients Rights

As a patient, you have a number of rights with respect to your PHI, including:

The right to access, copy or inspect your PHI: You may inspect and obtain a copy of your health information that we maintain, or direct us to send a copy of your health information to another person designated by you in writing. In most cases, we will provide this access to you, or the person you designate, within 30 days of your request. We may also charge you a reasonable fee for the costs of copying, mailing, or other supplies associated with your request. In certain cases, we may deny your request, and you may appeal certain types of denials. We have available forms to request access to your PHI and we will provide a written response if we deny you access and let you know your appeal rights. If you wish to request access to or a copy of your PHI, you should contact us at the address listed at the end of this notice.

The right to confidential communications: You may request a confidential communication of your health information by alternative means or at alternative locations. If you wish to request confidential communications, you should contact us at the address listed at the end of this notice.

The right to amend your PHI: You have the right to ask us to amend written medical information that we may have about you. We will generally amend your information within 60 days of your request and will notify you when we have amended the information. We may deny your request to amend your medical information only in certain circumstances, like when we believe the record you have asked us to amend is complete and accurate. You have the right to submit a written statement disagreeing with the denial which will be included with any subsequent disclosure. If you wish to request that we amend the medical information that we have about you, you should contact us at the address listed at the end of this notice.

The right to request an accounting: You may request an accounting (a list) from us of certain disclosures of your PHI that we have made in the six years prior to the date of your request. We are not required to give you an accounting of disclosures for purposes of treatment, payment, or healthcare operations, or for disclosures you authorize. If you wish to request an accounting, you should contact us at the address listed at the end of this notice.

The right to request that we restrict the uses and disclosures of your PHI: You have the right to request restrictions on our use or disclosure of your PHI for purposes of treatment, payment, or healthcare operations. Your request must state the specific restriction and to whom you want the restriction to apply. We are not required to agree to those restrictions unless the disclosure is to a health plan for a payment or healthcare operation purpose and is not otherwise required by law, and the PHI relates solely to a healthcare item or service for which we have been paid out-of-pocket in full. If you wish to request a restriction, contact us at the address at the end of this notice.

Internet, Electronic Mail, and the Right to Obtain Copy of Paper Notice on Request: We will prominently post a copy of this Notice on our website. If you allow us, we may forward you this Notice by electronic mail instead of on paper. You may always request a paper copy of the Notice, even if you have previously agreed to receive an electronic copy.

Advertising Partners Privacy Policies

We currently do not allow advertising partners to use our platform to advertise.

Third-Party Privacy Policies

RefillGenie’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

Children’s Information

The Services are only for users of the age of 18 or older. If you are under the age of 18, please do not attempt to register with us or provide any personal information about yourself to us at any time for the Services. We assume our Services are used by adults. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). With respect to those Services that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.

We may ask prospective users to provide their age during the registration process and at other times while using the Services. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted.

If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed above. We will promptly delete the information upon learning that it relates to a child under the age of 13.

Changes to this Privacy Policy

We may make changes to our privacy policy from time to time. When we do so, we will post the revised privacy policy on our website. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it. The modified privacy policy will be effective immediately upon posting on the service. Your continued use of the Services after the posting of the modified privacy policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Services.