Privacy Policy for Stop Gap Health, LLC

At Stop Gap Health, accessible from https://refillgenie.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Stop Gap Health and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Stop Gap Health. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you fill out a form and submit it, we may ask for your contact information, including items such as name, company name, address, email address, telephone number, prescription information, past doctor information, and medical information.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

Stop Gap Health follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Stop Gap Health uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policies

We currently do not allow advertising partners to use our platform to advertise.

Third Party Privacy Policies

Stop Gap Health’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Stop Gap Health does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

HIPAA Compliance

For the protection of our users, our online forms are HIPAA compliant. Your sensitive medical information is protected through encryption and a required Business Associate Agreement “BAA” to ensure the security of our data encryption.

Provider Notice of Privacy Practices and Website Privacy Policy

Effective October 15, 2024

Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

Tell family and friends about your condition
Provide disaster relief
Include you in a hospital directory
Provide mental health care
Market our services and sell your information
Raise funds

Our Uses and Disclosures

We may use and share your information as we:

Treat you
Run our organization
Bill for your services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions

Your Rights (Detailed)

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us using the information on page 1. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Your Choices (Detailed)

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

Marketing purposes
Sale of your information
Most sharing of psychotherapy notes

In the case of fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures (Detailed)

Treat you

We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

Help with public health and safety issues

We can share health information about you for certain situations such as: preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone’s health or safety.

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you for workers’ compensation claims, for law enforcement purposes, with health oversight agencies, and for special government functions such as military, national security, and presidential protective services.

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: https://www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our web site.

State or Other Laws That Require Greater Limits on Disclosures

State privacy law supersedes HIPAA when a state law provides greater privacy protections for individually identifiable health information than HIPAA or when a state law provides individuals with more privacy rights than HIPAA. In such cases, we will comply with the law of your state, and the superseding standard or clause applies rather than the whole of the state privacy law.

Contact Us

Address: 344 Grove St. Unit 876, Jersey City, NJ 07302

Phone: (929) 274-3052

Email: [email protected]

Website and Electronic Data Privacy Policy

Your privacy is important to us. This Privacy Policy describes how Refill Genie and its affiliates (“we,” or “our”) collect, use, and disclose information when you interact with Refill Genie, including via our website, mobile apps, email newsletters, online subscriptions, other product and service offerings, and any other services that display this Privacy Policy (collectively referred to as the “Services”). This Privacy Policy applies to any online or offline data collection, such as the contact information you provide or update.

In this Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.

Individuals from different countries or jurisdictions may have different rights with respect to their personal information. We reserve the ability to limit our response to any request to exercise your rights based on the law that is applicable to you.

The Information We Collect

Through the Services, you can, among other activities, order publications and products, including print and digital subscriptions and newsletters; sign up for events; engage in various activities including entering contests or sweepstakes, voting in polls or otherwise expressing an opinion or participate in one of our online forums or communities.

Some of the information we request from you is required in order for you to use our Services. If you do not wish to provide such information to us, you are not obligated to, but as a result you may not be able to use the particular Service.

Information you give us about yourself or others: You give information to us directly when, for example, you register for a subscription or newsletter, purchase a service from us, disclose information in response to a survey, apply for a job, or contact our customer service department.

Through some features of the Services and through certain promotions, you can submit information about other people. Please ensure that you notify the person whose information you are providing to us.

Information we collect automatically: When you interact with our Services, we (and our partners, advertisers, advertising networks and other third party service providers) automatically collect certain information, including information about the webpages you view and how you move through our Services, how you reached our Services, how you interact with our social media pages, and how you interact with our email communications.

Information from other sources: We obtain information from third party sources, which may include third party data suppliers, social networks, partners with which we offer co-branded services, and publicly-available sources.

Personal Identifiers:

Name, phone number, email address, and contact address
Demographic information such as age, gender, and income level
Social media handle and basic account information
A unique numerical identifier when you use our Services
Credit card number (through a service provider) when you complete a transaction
Device information such as your IP address, a device ID, and browser information

Commercial Information: Records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies.

Internet or Other Electronic Network Activity Information: Information about the websites you came from and to which you are going, ad clicks, search history, and other information regarding your interaction with our websites and applications.

Geolocation Data: Your IP address, from which we may be able to determine your general location. With your consent, we may also use precise geolocation technology.

How We Use the Information We Collect

We may use and/or disclose the information we collect for the following purposes:

Provide the Services: Deliver content and fulfill requests for our publications, products, or services; establish and administer your account; authenticate access to your account; perform maintenance and operations; provide technical support; facilitate hardware and software upgrades; enable your participation in surveys, sweepstakes, contests, and promotions; and enable your participation in community forums.

Communicate with You: Respond to your inquiries; personalize communications; and send you service-related announcements.

Make Improvements to Our Products and Services: Identify and develop new products and services; improve the design of our Services; and understand how our Services are used.

Provide Recommendations and Deliver Relevant Advertising: Offer products, programs or services that may be of interest to you; market our Services; determine which content to recommend to you; and deliver more relevant advertising.

Investigate Theft or Other Illegal Activities: Detect unauthorized reception, use, or abuse of the Service; protect you and other subscribers from fraudulent or abusive use; protect our rights, our personnel, and our property; and comply with applicable law.

Disclosure of Information

Affiliates: We may transfer information to other offices for internal management and administrative purposes. We may combine information from the Services together and with other information we obtain from our business records.

Sale or Merger of Business: We may transfer information about you in connection with any merger, acquisition, sale of assets, change in ownership control, or financing transaction.

Service Providers: We may disclose personal information to our service providers, including subscription management and fulfillment providers, billing and collection providers, auditing and accounting firms, professional services consultants, advertising and marketing and analytics services, security vendors, and IT vendors.

Third Parties: We may disclose personal information to advertising, marketing, and analytics partners; other external parties such as marketers, publishers, retailers, and non-profit organizations; and authorities when required by law.

Third Party Websites

Our Services provide links to third party websites or offerings where data privacy practices may be different. These linked websites have separate and independent privacy policies, which we recommend you read carefully.

Your California Privacy Rights: Notice to California Customers

California Shine the Light: California’s “Shine the Light” law, Civil Code Section 1798.83, requires businesses that disclose personal information to third parties for those third parties’ direct marketing purposes to give California customers the ability to opt-out of such disclosure.

California Privacy Rights Act (“CPRA”): The CPRA grants residents of California certain rights with respect to their personal information, including:

Transparency: At the time we collect personal information, you have the right to receive notice of the categories of personal information we collect and the purposes for which they will be used.
Access/Right to Know: You have the right to request access to personal information we collected about you.
Deletion: You have the right to request that we erase data we have collected from you.
Opt-Out of Sale and Share: You have the right to request that we stop “selling” your personal information as defined in the CPRA.
Right to Request Correction of inaccurate personal information.

You can also make a CPRA access, deletion or “do not sell” request by calling: +1 (888) 914-9661 PIN 430210.

Disclosures to Residents of Colorado, Connecticut, Virginia, and Utah

Residents of these states have the following rights with respect to their personal data:

Right to Access Information
Right to Request Deletion
Right to Correct
Right to Opt-Out of Targeted Advertising
Right to Opt Out of Personal Information Sales to third parties

To submit a request, please write to us at the address below with the subject line “Privacy Rights Request” and let us know in which state you live.

Special Information for Nevada Residents

Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies. To opt-out, please write to us at the below address.

Your Opt-Out Choices

Verification Procedures: We must verify your identity for everyone’s protection. To do so, we may require you to provide us with verification information prior to accessing any records containing personal information about you.

Marketing and Other Communications:

If you are a newsletter subscriber, you may unsubscribe using the unsubscribe options in the newsletter emails.
If you wish to opt-out of sharing of your personal information with third parties for marketing purposes, please email us.
Please note that even if you opt out of receiving marketing communications from us, we may continue to send you transactional communications about your subscription or orders.

Cookie Management: You can control cookies using your web browser’s settings. To opt out of “sales” or “sharing” of personal information you can toggle your cookies off in the cookie preference center or enable Global Privacy Control (“GPC”) on your browser. To learn more about GPC, please visit http://globalprivacycontrol.org.

Security of Personal Information

We have put in place administrative, technical, and physical safeguards to help prevent unauthorized access, maintain data security and correctly use the information we collect. No system can be completely secure, however, and we do not guarantee that unauthorized disclosures and access will not happen.

Retention of Personal Information

We will retain your personal information while you have an account with us and thereafter for as long as we have a legitimate need to retain it. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.

Special Note for Parents

If you are under the age of 16 please do not submit any personal information through this site.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our information practices. The revised Privacy Policy will be posted on this website with the date of the last modification.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or our compliance with applicable law please contact us: